Terms of Service

1. Legal Information

This website is operated by:

Safari Flamingo, Lda
NIPC (VAT): PT514213825
Address: Urbanização Sopé da Serra Lote 49, 2710-675 Várzea de Sintra, Portugal
Email: go@flamingoexperiences.com
Technical matters: webmaster@webxtek.com

2. Scope and Acceptance

These Terms of Service (“Terms”) govern access to and use of our website and any enquiry/booking flows for our tours, experiences, events and transfers (“Services”). By using the website or contacting us through forms, you agree to these Terms.

In case of discrepancies between language versions, the Portuguese version should prevail.

3. Information on Services

We aim to keep website information accurate and up to date. However, availability, itineraries, inclusions, prices and other details may change. We may correct errors or update content at any time.

4. Enquiries and Bookings

Submitting a form or enquiry does not automatically create a binding contract. A booking becomes binding when confirmed by us (and, where applicable, after payment confirmation).

5. Prices, Payments and Invoicing

Prices may be shown per person or per service and may include specific conditions. Payment methods and invoicing details will be provided during the booking process or in written confirmation.

6. Cancellations, Changes and No‑Shows

Cancellation and change rules may vary depending on the Service and/or third‑party partners. The applicable policy will be communicated at booking/confirmation. Unless otherwise stated, no‑shows may be charged in full.

7. User Obligations

You agree to:

• Provide accurate information when submitting enquiries or bookings.
• Use the website lawfully and not attempt to disrupt or compromise its security.
• Respect intellectual property and content rights.

8. Liability

To the maximum extent permitted by law, we are not liable for indirect damages or losses arising from the use of the website. Nothing in these Terms limits liability that cannot be excluded under Portuguese or EU consumer law.

9. Intellectual Property

All website content (text, images, trademarks, logos, design) is owned by Safari Flamingo, Lda or used under licence and may not be reproduced without prior authorisation, except where permitted by law.

10. Links to Third‑Party Websites

The website may include links to third‑party sites. We are not responsible for their content or practices.

11. Complaints and Dispute Resolution

You can contact us at go@flamingoexperiences.com. Consumers may also use alternative dispute resolution entities (RAL) in Portugal and the Electronic Complaints Book: www.livroreclamacoes.pt.

12. Applicable Law and Jurisdiction

These Terms are governed by Portuguese law. Courts in Portugal will have jurisdiction, without prejudice to mandatory consumer protection rules.

13. Right of Withdrawal (EU Consumer Law)

Under EU and Portuguese consumer law, the right of withdrawal does not apply to leisure services with a specific date or period of performance. Cancellation rules for our Services are detailed at booking/confirmation.

14. Force Majeure

We are not responsible for delays or failure to perform due to events beyond our reasonable control (e.g., severe weather, natural disasters, strikes, public health situations, governmental actions).

15. Minors and Safety

Some Services may have age, health or safety requirements. Guardians are responsible for minors participating in activities. Always follow staff instructions and safety guidelines.

16. Photos and Media

We may take photos or videos during certain activities. We will only use identifiable images with consent. You can object at any time.

17. Data Protection

Processing of personal data is governed by our Privacy Policy and Cookies Policy, available on the website. You can manage cookie preferences via the banner or the “Manage cookies” link in the footer.